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14 août 2011



Key Responsibilities and Tasks

· Responsibility for delivering the end to end customer experience through proactive account management, effective external relationships (VAR/SI, deployment partner), and internal support functions.
· Responsibility for escalation of any issues as and when they arise to app relevant parties, ownership of issue resolution and communication of progress.
· Responsibility for maximising the customer experience through overseeing all interaction with the customer and ensuring customer satisfaction is achieved at all times.
· Management of a virtual team to ensure end to end delivery is achievable, including external customer, VAR / SI, internal Customer Support group, Finance, Legal and Technical teams as appropriate.
· Working within the Account sales team to effect differentiation from competitors in solutions being offered to both new and existing affiliates.
· Responsibility for offering value propositions to uplift sales revenues in dedicated accounts. Have a clear understanding of the competitor proposition and comparison with CBNL product suite.
Responsibility for the completion and execution of Account Plans for nominated affiliates in coordination with the Global Account Director. Responsibility for achieving company targets for nominated accounts and adhering to (and reporting on) KPIs. Provide accurate and timely forecasting for both internal and external purposes

Person Specification

-Degree calibre
Key Account management experience gained in technology-based, solutions provider preferably within a leading telecommunication provider or similar Tier 1 Regional Telco in Africa
Experience of managing a virtual team, including internal and external contacts
Experience of operating in a multi-national organisation and previous responsibility for delivering international projects
Experience of working with and influencing peers, corporate, sales, and partners that are not under direct control.
Experienced at developing customer relationships that remove competition and create dependency on own solutions while protecting profit.
Successful track record in introducing innovative new products and solutions into a leading telecommunication provider or similar Tier 1 Regional Telco in Africa.

Personal Aptitudes

Excellent interpersonal skills, ability to build and maintain relationships across geographical and functional groups
Very strong influencing skills
Excellent communication skills (oral, written, presentation, listening skills)
Excellent financial planning and budget management expertise.
Excellent negotiation skills.
Self-motivated, diligent, credible, detail-conscious and focused on delivery against objectives.
Fluent in English


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